When a vehicle presents faults or damage, it is necessary to check if it is within the warranty period so that the manufacturer responds with the corresponding coverage.
The first thing to do is to see on the warranty certificate the time or mileage to demand this coverage. Then you have to find an official service so that you can carry out the repair and get the spare parts free of charge.
The problem is that if this situation arises when one is on vacation somewhere else, It is likely that there is no official automaker workshop there. that allows the repair to be made.
In these cases, it is advisable to transport the vehicle to the nearest official service authorized by the automaker. This is important because if the repair is carried out by another workshop, the brand could not recognize the expense or be responsible if subsequent failures occur.
Therefore, in this situation, the best option will be transport the vehicle to the authorized workshop and obtain proof of all expenses to be able to later make the corresponding claim.
This is important because the official workshop will request from the manufacturer the guarantee for the total repair, that is, the spare parts and labor. And it will also provide a guarantee for these works. On the other hand, if you opt for a workshop that does not depend on the manufacturer, the work and spare parts could be questioned and they will not provide a subsequent guarantee for them.
Another problem that can lead to not wanting to repair a model under warranty is if the vehicle was used in a way that is contraindicated.
For this reason, it is important, before embarking on a trip to a new place, to see the specifications contained in the manual found in the vehicle so that it is used in the optimal manner and under optimal conditions, so that if a failure occurs, the warranty find no basis for denial of coverage repair.
In conclusion, if there is a fault or damage to the vehicle, the best option is go to an official automotive workshop to request warranty coverage for repairs and spare parts.
This way, if the settlement is not possible or does not work, you will be able to have more evidence if you decide to initiate a subsequent claim. The period to do so is the one established by the manufacturer, which is at least 6 months or the agreed mileage.
In the case of used vehicles, this must be notified to the seller so that they can cover the warranty or repair costs whenever they are found. within 3 months established by current law.
It is made clear that the specific case must always be evaluated and this note does not imply advice on the specific situation but rather general guidelines.