Ezeiza’s airport is about to inaugurate “I love to travel”, the first sensory space Designed for people within the condition of the autistic spectrum (CEA) and its companions.
With this they seek to assistance to the boys within this condition for those who are at an airport –ruid, waiting, lights, crowds – implies an important stress. And they will do so since Monday, May 26 in a “Calm room” in the international pre -assembly zone.
“The experience of traveling must be comfortable and pleasant for all people,” says Sebastián Villar Guarino, general manager of Ezeiza International Airport.
Ezeiza already had an assistance protocol to these families, which allows them to cross the procedures more quickly and without stress. Daily, Between three and five families request this service at the International Airport. The 35 terminals managed by Argentine Airports in the country have an assistance service of this type, although the only “calm room” is that of Ezeiza.
The use of this “calm room” is free and has a maximum capacity of up to 21 people. There are 122 m² that were designed in collaboration with specialists in ASD, client experience and infrastructure teams of the airport. In the living room there are dim lights, under noise and playing spaces and rest for boys and their families.
To access it must Reserve an assistance service through the Argentine Airports website and indicate in the “additional” field that is requested to use. At the airport, the CUD (Single Disability Certificate) must be presented in the report stand where the passenger will be delivered, next to the priority care identification, a card that will allow the entrance to space.
With this initiative the trend of airports to expand the spaces of passenger services is deepened. Ezeiza International Airport was recognized for the second time by ACI (Airports Council International, for its acronym in English) such as the best airport in the world for the quality of the commercial services it offers, according to the qualification of the passengers.
Con A score of 3.99 out of 5 And a net passenger satisfaction index of 70%, the recognition is valid for the first quarter of 2025 and adds to the one obtained in the last quarter of 2024, when they first reached the maximum step of the podium.